Quality Guarantee

30 Day Guarantee Details

The overwhelming majority of our orders are delivered without any issues. However, due to the complexities of packing and shipping live plants, sometimes things don’t quite go as expected. For these rare instances, we offer this 30 Day Quality Guarantee to all our customers:

Our plants and products are guaranteed to be of excellent quality, well-rooted and disease free. If plants do not arrive in prime condition, customers may choose one of the following options

  • Store credit + 10% (e.g.: $6 purchase + 10% = $6.60 store credit)
  • Credit card, PayPal, or Amazon Pay refund
  • Replacement plants (if possible)

This guarantee applies to all plants and products for up to 30 days after delivery.

Covered by Quality Guarantee

No roots

Root rot


Broken stems

Pest infestation

(mealy bug, aphids, scale, etc)

PLEASE NOTE: Most pests on leaves can be easily removed with mild soapy water or by spraying with 70% isopropyl alcohol

Numerous broken or missing leaves

Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

Incorrect or missing plant or product

Visible damage to pots, planters, or other accessories

Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

Not Covered by Quality Guarantee

Dry or wilted bottom leaves

(naturally occurring in all plants; can be easily pulled off without damaging the plant)

Potting soil on leaves

(easily washed off with first watering)

A couple of broken, missing, or wilted leaves, as long as 10 or more healthy leaves remain intact

Minor color / shape differences from photograph in product listings

(many succulents change color / shape continuously)

Assorted products that differ from product photograph

(e.g. packs and trays where selection is our choice)

Extreme neglect and disregard of included care instructions

Plants given any treatments other than water

Please note:

  • Packages must be retrieved and opened within 24 hours of delivery to qualify for returns, refunds, or store credit.
  • If the tracking information for your order shows a "delivered" status, but you have not actually received your order, contact us within 1 week to qualify for refund.
  • Full and correct delivery address entered by customer is required to qualify for any refund. Incomplete or incorrect delivery addresses only qualify for store credit.
  • Photos of all damaged plants are required for any replacements or refunds.
  • REPLACEMENTS: Only the replacement plant(s) will be included in a replacement shipment. We will not add any additional plants to a replacement shipment.
    No substitutions will be sent; any replacements will match the original plant variety. Replacement option cannot be combined with store credit option.

Returns and Refunds

What to do if there is an issue with your order:

If you have any of the issues covered by our guarantee, please follow these steps within 30 days of delivery:

  1. Send us a message using this form, or text us: 1-888-270-3439 M-F  |  8-3 Pacific
  2. Attach photo(s) of the issue for our records (click / tap paperclip button).

We will respond within 2 business days.

Full refunds will be issued for any reason if your unopened order is returned undamaged within 30 days of delivery.
Customer is responsible for return shipping fees and any damage that occurs during transit.

Contact us

Plant size

If you feel your succulent is too small, please double check with the product listing prior to contacting us.
Many succulents are naturally small plants that may not completely fill a 2.0” pot.